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Customer Service Officer
JOB DESCRIPTION
- Greet, screen and register patients
- Schedule, reschedule and cancelling appointments
- Answering enquiries by phone or in person.
- Dispense medication
- Give post-operative instructions Financial counselling
- Handling incoming and outgoing calls
- Liaising with vendors, dental labs and other stakeholders
- Communicating with patients via electronic means eg. SMS, WhatsApp, emails
- Basic oral hygiene instruction
RESPONSIBILITIES
- Candidate must possess at least “N” Level/ “O” Level/ NITEC in any field.
- Good command of English
- A local second language is preferred
- Confident with computer usage
- Good phone skills
- Friendly and helpful in nature
- Enjoys meeting and interacting with people
- Able to priorities and focus in a fast-paced environment
- Must work in shifts including evenings and Saturdays
- Training is provided. However, candidates with past work experience in customer service industry / dental clinic reception are preferred.
Dental Assistant
JOB DESCRIPTION
- Ensuring the comfort of the dental patient
- Assisting the dentist in performing dental procedures
- Assisting the dentist in taking intra-oral photos and radiological examinations.
- Assisting the dentist in keeping accurate dental records
- Ensuring the cleanliness of the dental treatment room and all clinical areas
- Infection control of dental chair, all other dental equipment and instruments
- Restocking and preparing all materials needed for dental patient care
RESPONSIBILITIES
- Candidate must possess at least “N” Level/ “O” Level/ NITEC in any field.
- Required language(s): English
- Training is provided.
- Candidates with relevant past experience are preferred.
- Must work in shifts including evenings and Saturdays.
- This job is suitable for active and energetic individuals who like working with their hands.